Contact Us
Have a question about an order, sizing, delivery, a product, or anything else? I’d be happy to help.
You can contact me directly on WhatsApp or send a message through the contact form. I’ll get back to you during customer service hours.
Customer Service Hours
Sunday–Thursday: 9:00 AM–7:00 PM
Friday: 9:00 AM–2:00 PM
Saturday: Closed
Messages received outside these hours will be answered on the next business day.
Returns, Exchanges & Cancellations
Can I cancel my order before it ships?
Yes. If your order has not yet been shipped and has not been specially prepared for you, you may cancel it. Please contact SHANI JACOB as soon as possible.
What if my order has already been shipped?
If your order has already been transferred to the courier, the cancellation will be handled as a return after delivery, subject to our Returns & Exchanges Policy and applicable law.
Can I cancel my order after receiving it?
Yes. Subject to applicable law, you may cancel a distance sale transaction within 14 days from the date you receive the product, or from the date you receive the transaction details document — whichever is later.
How do I request a cancellation or return?
Please contact us with your full name, order number, the item you wish to return, and your phone number or email address.
What condition must the item be in to be returned?
Returned items must be unworn, unwashed, undamaged, and free from stains, odors, makeup, hair, or other signs of use. The original tag must still be attached.
Can I try on the item?
Yes. You may try on the item carefully, but please avoid removing tags until you are sure you want to keep it.
Can I exchange an item for another size, color, or style?
Yes, exchanges may be requested within 14 days of receiving the item, subject to stock availability and provided the item meets the return conditions.
Are exchanges guaranteed?
No. An exchange is only confirmed once the returned item has been received and inspected.
Can I exchange an item for another size, color, or style?
Yes, exchanges may be requested within 14 days of receiving the item, subject to stock availability and provided the item meets the return conditions.
Are exchanges guaranteed?
No. An exchange is only confirmed once the returned item has been received and inspected.
Can swimwear be returned or exchanged?
No. All swimwear sold on the site is sold as SALE, and due to hygiene regulations, swimwear cannot be returned or exchanged unless the item is faulty, incorrect, or does not match the order.
Will I have to pay cancellation fees?
If the cancellation is not due to a defect, incorrect item, delay, or another issue caused by SHANI JACOB, a cancellation fee may apply in accordance with the law. This fee will not exceed 5% of the transaction value or 100 NIS, whichever is lower.
Who pays for return shipping?
For voluntary returns, the customer is responsible for return shipping costs. If the item is faulty, incorrect, or does not match the order, SHANI JACOB will handle the matter in accordance with applicable law.
How will I receive my refund?
Where possible, refunds will be made to the original payment method used for the purchase.
How long does it take for the refund to appear?
The time it takes for the refund to appear depends on your credit card company, bank, or payment provider.
What if I received a faulty or incorrect item?
Please contact SHANI JACOB as soon as possible and include your order number, a short description of the issue, and clear photos of the item and packaging if relevant.
Where should returns be sent?
Approved returns should be sent, by prior arrangement only, to:
SHANI JACOB
37 Weizmann Street
Ness Ziona, Israel
What are your customer service hours?
Customer service hours are:
Sunday–Thursday: 08:00–20:00
Friday: 09:00–15:00
Saturday and holidays: closed
Shipping & Delivery
Shipping & Delivery
I want your order to reach you in the most convenient, clear, and fast way possible. Here are all the available options:
Home Delivery
Courier delivery is available throughout Israel, with delivery within up to 7 business days.
Shipping cost: 35 NIS
Free shipping on orders over 500 NIS
Self Pickup
You may choose free self pickup from the studio.
Your order will be ready for pickup within one business day, and once it is ready, you will receive an SMS to arrange your pickup time.
Express Delivery
Need your order faster?
Express delivery: 135 NIS
International Shipping & Special Destinations
For international shipping or special destinations, shipping costs will be quoted in advance according to the destination of the order.
Good to Know
Delivery times may be longer for remote areas such as Eilat, Arava communities, kibbutzim, areas beyond the Green Line, and the Golan Heights.
Delays may also occur due to unexpected circumstances such as security situations, war, extreme weather, or other events beyond our control.
Deliveries are made on Sunday–Thursday only and are not made on Fridays, Saturdays, holiday eves, holidays, Chol HaMoed, memorial days, or official non-working days.
If the courier arrives and there is no answer, the package will be returned to us, and we will contact you to arrange a new delivery.
Orders are shipped only after payment has been received and approved.
I do everything I can to make sure your order reaches you quickly and with care.
Size Guide
All measurements are in centimeters.
How to Measure
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Bust — measure around the fullest part of your bust.
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Waist — measure around the narrowest part of your waist.
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Hips — measure around the fullest part of your hips.
Need Help Choosing a Size?
If you are between sizes or unsure which fit is right for you, feel free to contact us — we’ll be happy to help.
